Defect Classification

Critical

Any condition found that poses the possibility of causing injury or harm to, or otherwise endangering the life or safety of, the end user of the product or others in the immediate vicinity of its use.

Major

Any condition found adversely affecting the product’s marketability and sale-ability or adversely affecting its required form, fit, or function, and which is likely to result in the end user returning it to the source from which it was purchased for replacement or refund.

Minor

Any condition found which, while possibly less than desirable to the end user of the product, does not adversely affect its required marketability, saleability, form, fit, or function and is unlikely to result in its return to the source from which it was purchased.

By categorizing product defects into Critical, Major, and Minor, we ensure that inspection results are clear, actionable, and aligned with international quality standards. This systematic approach allows manufacturers, suppliers, and buyers to prioritize corrective actions based on the severity of each issue, reducing the risk of product recalls, customer complaints, and brand reputation damage.

Our trained inspection teams follow strict defect classification guidelines during pre-production checks, in-process inspections, and final random sampling. Each defect is recorded with detailed descriptions, photographic evidence, and precise measurements where applicable, ensuring complete transparency and traceability.

We understand that every industry has unique product requirements — from safety-critical children’s goods to performance-driven industrial components — and we tailor our defect classification process accordingly. By combining technical expertise, industry-specific standards, and a commitment to continuous improvement, we help our clients deliver products that meet or exceed customer expectations.

Ultimately, the goal is simple: to prevent defective products from reaching the market, safeguard end-user safety, and protect our clients’ brand integrity. With our defect classification and reporting system in place, businesses gain the confidence to ship with assurance, knowing that quality is under control at every stage of production.Our third party inspection services include precise Defect Classification to identify, categorize, and eliminate quality issues effectively.